The real “Stairway to Heaven” (No, not the Led Zeppelin song!) is located in the Philippines. In beautiful, rugged Banaue, you will be able to see one of the most incredible engineering feats ever pulled off by primitive man. The rice terraces of Banaue is one stop that must be made while you are in the Philippines, and it is always the sometimes long and arduous bus ride.

First, hospitality jobs are becoming scarce as of late. While we find hard to measure, employees that seek to stay employed are likely feeling more thankful now more than in past years. They will no doubt work harder to keep employed, and in the hospitality industry, this means going the extra mile to help out guests they might have said “sorry” to in the past. Employees that kept their jobs were also very likely those that were already better at customer service. Coupled with establishments pushing brand loyalty programs, hotels are no doubt working harder to keep their current guests.

Slightly more luxurious (and expensive) are the Harbor North Cabins in Mountain Harbor Resort & Spa. The cabins reflect a tasteful mélange of antiquity with contemporariness. Here, you will get two bedrooms and two baths with eye balm views of the lake or forest, depending on your choice. Truly living up to its image of a luxury resort spa is the recently-introduced Harbor House on the River which, as the name suggests, overlooks the Red River, and is great for trout fishing, among other things.

We have to roughly compare these numbers with the hospitality employment data over the same period. From June 2008 to June 2009, the ADP report shows the Accommodation Industry’s employment dropped 8.3%, from 1,955,300 to 1,793,900. Also, most of the hotels in the survey are larger or midsize organizations, which, as is the current lay-off trend in America, kept a larger percentage of employees than small businesses.

So with a strong desire to work harder to please one’s guest coupled with the strong likelihood of a decrease in customers per employee, it should come as no surprise that guests are all smiles.

What’s the third reason? Lower prices of course, by 9.4%. If any hotel guest is not feeling like royalty in their own newly discounted castle, something is not right!

Resource Author Francisco Rodriguez H.
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